Returns, Refunds, Reactions & Shipping

Our team will be more than happy to help. 

RETURNS & REFUNDS
Made a woopsie daisy and ordered the wrong product? No problems, Saltsi Skincare has a 7 day return policy. If you want to return your product please do so unopened/unused & sent by tracked postage. Before sending back your return please email us at saltsi.skincare@gmail.com with the order number and the reason of your return. Once your return is received, we will send you an email to notify you and a refund or exchange will be processed. 

If an item arrives and it's not what you ordered please contact us with an image and your order number. We do not reship items but refund the product/s that were sent incorrectly. 

Return mail costs are the responsibility of the customer & are non refundable. Most refunds or returns will be processed between 5-10 days. 

Did your product arrive damaged or leaking in the post? Please contact us asap with a photo & description. Please note to be eligible for a refund you need to have a photo of the box and damaged items. 

If your order is lost/damaged during shipping it is the responsibility of the receiver to lodge a complaint or investigation with the courier as we are unable to redirect/pickup or lodge complaints on your behalf. If you have any issues of course please contact us and we will do our best on our end to help. 

It is the responsibility of the customer to take care with their products and packaging once in their property. Please do not put bio packaging next to or in water at risk of damaging packaging. If product is spilt, glass bottle or lids dropped and broken by or in the ownership of the customer it is their responsibility. A new bottle or lid is available for replacement at shipping cost of the customer. 

SEND TO: SALTSI SKINCARE
44A CROSS STREET, 
RAGLAN, 3225
NEW ZEALAND

SHIPPING
All orders will be packed/shipped within 7-10 business days. All orders are shipped via NZ Post. Please allow 3-8 business days New Zealand wide & refer to couriers website for notifications of delays. Tracking Numbers will be sent to you once your order has been shipped. 
If you have any questions about our returns, refunds or shipping please email us at saltsi.skincare@gmail.com

 

ALLERGIC REACTION

In the unlikely event of an allergic reaction please send us an email to saltsi.skincare@gmail.com with photos of your skin and the products you've used. There will be a reaction report and questionnaire for you to fill out and send back to better assess the reaction. A receipt/proof of purchase must be provided to be eligible for a refund. It is highly advised you to stop use immediately if an irritation occurs and that your opened products are discarded appropriately or returned to the seller.